Accessibility Statement

1. Accessibility commitment

Australian Inclusion Care Solution supports children, young people, adults, families and professional referrers. Our digital information should be clear and usable for people with disability, including people who use assistive technology or need information presented in a different way.

Accessibility is an ongoing responsibility. We aim to identify barriers, prioritise meaningful improvements and respond respectfully when someone has difficulty accessing information or completing an online task.

2. Standard and conformance status

Our accessibility target is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG is organised around four principles: content and interfaces should be perceivable, operable, understandable and robust.

We use WCAG 2.2 as a guide for design, development, content and testing. We do not currently make a formal claim that every website component fully conforms to Level AA. A formal conformance claim would require assessment of the completed website and all content within its scope.

3. Design and content priorities

Our accessibility work focuses on practical features that support a wider range of users, including:

• clear headings, page titles and logical reading order;
• keyboard access and visible focus indicators for interactive controls;
• meaningful link text and consistent navigation;
• readable text, sufficient colour contrast and layouts that adapt to different screen sizes;
• text alternatives for informative images;
• instructions that do not rely on colour, shape or position alone;
• plain language and short, structured sections where practical;
• content that can be enlarged or reflowed without unnecessary loss of information; and
• limited use of motion, with user preferences respected where supported.

4. Forms and communication

Online forms should provide clear labels, instructions and error messages. Required information should be identified, and users should have a reasonable opportunity to review and correct details before submission where the form supports it.

If a form cannot be completed because of an accessibility barrier, contact us by phone or email. We can discuss another reasonable way to receive the information needed for an enquiry.

Do not send urgent medical or safety information through an accessibility feedback message.

5. Technology compatibility

We aim to support current versions of commonly used browsers, operating systems and assistive technologies. Accessibility can vary according to device settings, browser extensions, screen readers, voice control software, magnification tools and other user configurations.

Keeping your browser and assistive technology reasonably current may improve compatibility and security. Older or unsupported technology may not interpret newer website features consistently.

6. Limitations and third-party content

Some barriers may arise from third-party platforms, embedded content, documents or services that we do not fully control. We will consider reasonable alternatives when a third-party feature prevents access to important information or an enquiry pathway.

Technical compliance does not address every individual access need. Feedback from people using the website is important because automated checks and standard testing may not identify every practical barrier.

7. Alternative access

If website information is not accessible to you, ask for the information in another reasonable format or through another communication method. Depending on the material and your needs, an alternative may include a phone explanation, an accessible electronic document or assistance locating the relevant information.

We may need to confirm the exact content required and your preferred format. Requests will be considered individually, taking urgency, complexity and available options into account.

8. Report an accessibility barrier

Tell us when a website feature, document or piece of content is difficult to access. Helpful details include:

• the web address or name of the content;
• what you were trying to do;
• what happened or what information was missing;
• the device, browser or assistive technology used, if you are comfortable sharing it; and
• your preferred way for us to respond.

Accessibility feedback is used to understand the barrier, respond to the request and guide improvements. Personal information provided with feedback is handled under our Privacy Policy.

9. Review and contact details

We review accessibility as content and website functions change. Significant issues are prioritised according to their effect on access to essential information and enquiry options.