Practical NDIS information

Resources for Participants, Families and Referrers

Clear information can make it easier to compare support options, prepare an enquiry and ask useful questions. Explore practical guidance for disability and NDIS support in Greater Adelaide, together with links to official NDIS information.

Find the Right Starting Point Prepare an Enquiry
Start with your current need

Which support should you explore?

Different types of support address different parts of daily life. Choose the situation that most closely reflects what you want to discuss.

Support with daily life at home

Explore assistance with personal care, routines, meal preparation, household tasks and everyday skill development in the participant’s home.

View In-Home Support

Accessing the community

Explore support with appointments, shopping, social activities, education, employment-related activities and community participation.

View Community Participation

Community nursing needs

Explore medication support, health monitoring, wound care, diabetes support, continence support, post-hospital support and nursing assessments.

View Community Nursing Care

Support in shared living

Explore support staffing for a participant who already lives in a SIL or shared living arrangement. This relates to support workers, not the property itself.

View Shared Living Support

Help finding suitable housing

Discuss support to look for suitable housing. Australian Inclusion Care Solution does not provide accommodation, properties or housing vacancies.

Learn About Housing Support

Managing NDIS funding

Explore Plan Management when you want assistance with the financial administration of plan-managed NDIS funding.

View Plan Management
Prepare before making contact

Information that can help with an enquiry

You do not need to have every detail ready. A short summary of the support being requested can help the first conversation stay focused.

  • The participant’s preferred name and age group.
  • Your relationship to the participant if you are enquiring for someone else.
  • The suburb or general location where support is needed.
  • The main goals, routines or activities the participant wants support with.
  • Whether support is mainly needed at home, in the community or through nursing care.
  • Preferred days, times or frequency, where these are already known.
  • Communication, cultural or personal preferences that are important to the participant.
  • The best phone number, email address and preferred contact method.

Protect sensitive information. A general enquiry usually needs only a clear overview. Avoid sending detailed medical records or highly sensitive documents until an appropriate way to provide them has been discussed.

Make an informed choice

Useful questions to ask a support provider

Clear questions can help participants, families and representatives understand whether a provider may be suitable before entering a service agreement.

  • Does the requested support fit the provider’s confirmed service scope?
  • How will the participant’s goals, routines, preferences and communication needs be discussed?
  • How are location, staffing and service availability confirmed?
  • Who should be contacted when support arrangements need to change?
  • What information will be collected, and how will privacy be protected?
  • What will the service agreement explain about responsibilities, schedules, fees and changes?
  • Which supports or arrangements are not included?
  • How can feedback, concerns or complaints be raised?
Clear service expectations

Important distinctions to understand

Knowing what is and is not included can prevent confusion and help you direct an enquiry to the most relevant service.

SIL support is different from housing

Supported Independent Living relates to support delivered in a participant’s home. Australian Inclusion Care Solution can discuss support staffing in an existing SIL or shared living arrangement but does not provide the house, accommodation or vacancies.

Community nursing is not emergency care

Community Nursing Care is planned according to individual needs, suitable nursing availability and an agreed service arrangement. It is not an emergency medical service. Call 000 in an immediate or life-threatening emergency.

Transport arrangements require discussion

Transport-related support may form part of access to appointments or community activities. The exact arrangement depends on the participant’s needs, available staff and the agreed service arrangement. Dedicated or guaranteed transport is not offered.

Availability is considered individually

Support depends on the participant’s needs, location, suitable staff availability and service agreement. An enquiry does not guarantee acceptance, immediate commencement or a particular schedule.

For families and professional referrers

Preparing a clear referral or enquiry

Parents, family members, support coordinators, plan managers, case managers, hospitals, schools and allied health professionals may contact Australian Inclusion Care Solution about a participant’s support needs.

  • Your name, role, organisation and contact details.
  • The participant’s consent or your authority to make the enquiry, where applicable.
  • A concise description of the support being requested.
  • The participant’s general location and preferred service setting.
  • Relevant communication, cultural, routine or access considerations.
  • Known timing needs without assuming immediate service commencement.
  • Other professionals who may need to be involved, where appropriate and authorised.
  • The preferred person and method for follow-up communication.

Australian Inclusion Care Solution may work alongside families, agencies and relevant professionals where appropriate. A formal partnership or coordinated arrangement should not be assumed until it has been discussed and agreed.

Independent official information

Official NDIS resources

Use these government sources for current information about the NDIS, participant plans, funding management, home and living supports, and complaints.

NDIS website

Information for participants

Explore official information about joining the NDIS, creating a plan, using funding and working with providers.

Visit participant information
NDIS website

Booklets and factsheets

Find official NDIS booklets, factsheets and participant information in a range of formats and topics.

View booklets and factsheets
NDIS website

Preparing for a plan meeting

Review official guidance about thinking through goals, current supports and the information that may help during planning.

Prepare for a plan meeting
NDIS website

Plan-managed funding

Learn what plan-managed funding means and how a plan manager may help with the financial administration of NDIS funding.

Learn about plan management
NDIS guidelines

Supported Independent Living

Read official guidance about SIL, what it may include and how it differs from housing and other home and living options.

Read the SIL guidance
NDIS Commission

Report an issue or make a complaint

Find independent information about raising concerns regarding the quality or safety of NDIS supports and services.

View complaint information

External information may change. Check the relevant government website for the latest requirements and contact the NDIA or NDIS Commission when you need an official decision or interpretation.

Ready to discuss support in Greater Adelaide?

Tell us who needs support, the type of assistance being considered and the general location. We will get in touch by phone or email within three to five business days.

Service availability depends on participant needs, location, suitable staff availability and service agreement.

Make an Enquiry View Contact Details
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